All refund requests must be submitted in writing seven (7) days prior to the training start date. All refund requests submitted later than seven (7) days shall be rejected as invalid.

Enrollment in Training Class
Enrollment is confirmed on a first pay first registered basis. A seat may be temporarily reserved for two business days by faxing a signed copy of this enrollment agreement; however full payment or approved purchase order is required to confirm a seat. Client may be moved to waitlisted status if the class is booked before payment is received and enrollment is confirmed. Payment may be made with credit card, cash, check or a company purchase order upon credit approval. If you confirm your enrollment with 3 or less days before class start date, you may not receive a book on the first day. Please confirm with your Account Representative.

Training Class Rescheduling/Cancellation
Once the client sends this signed training agreement, the client reserves enrollment in a training class. Not paying for, not showing up for, or not completing a class does not constitute cancellation and the client remains liable for the entire amount in this training agreement. If the client cannot attend any training class for any reason, the client must inform Training Capital immediately via email. Training Capital will take the following steps:

• Try to reschedule the client into another date for the same course. Extra costs may apply.
• In case another date is not available or the original course is not offered any more, Training Capital may choose to offer a different, comparable training class other than what client originally signed up for and apply the applicable amount towards the tuition of the other training class.
• Any nonrefundable costs that Training Capital has incurred on client or on client's behalf (example airfare) and any amount applicable towards classes already completed will be deducted before issuing credit for another course or issuing vouchers.

Training Class Satisfaction
Client must review class outline and ensure correct prerequisite knowledge of students for the class being enrolled in. We guarantee your satisfaction with your learning experience. However, if you are not satisfied for any reason, you can attend another session per the training class retake policy below.

In the event a client is not satisfy with the quality of training and doesn’t wish to attend another session, a client can also request for a refund within fifteen (15) days after the completion of the course. Training Capital shall, upon reviewing said evidence and determining in Training Capital's sole discretion that the instructions provided in the course have been accurately adhered to, and upon purchaser's claim that earnings generated through executing the instructions provided in said course have not been satisfactory to purchaser, Training Capital shall issue a refund to the purchaser within 15 days of the refund request.

Training Class Retake
Client can retake an open enrollment class that client has already paid for, once, within a period of one year from the start date of the original class client was enrolled in. Client can attend as long as the class is still being offered and there are available seats. Please confirm at least 2 − 3 business days before the repeat class start date to confirm seat availability. If the same class is not offered in the future, Training Capital will offer client a different comparable class. There may be additional costs involved. To attend, simply retain course materials. If the courseware has changed, client must purchase the latest course material. If the class has upgraded and is for a different version, it is considered a new class and will not be available under this retake policy. If after registering for a repeat class, client does not attend, client will not be able to attend the class again for free. For any repeat class, client will only need to pay for exam vouchers, if applicable and any optional travel costs.

Late Payment, Returned Check and Default Payments
All payments due must be made before or on the first day of training class. A 5% late payment fee will be added for payments not made by the due date. A $50.00 fee would be accessed for all returned or cancelled checks. Checks will not be accepted from clients who have had a returned or cancelled check. A late payment fee will apply to the due amount if a check is returned after payment due date. In case of default payments, the client agrees to pay any legal interest on the balance due, together with any cancellation costs and reasonable attorney fees incurred to effect collection of all outstanding balance.

Contact Information
In addition to contacting your Account Representative about a refund, you may also send an email to: customerservice@trainingcapital.com.